Booking Terms and Conditions
1. General
1.1. These Booking Terms and Conditions apply to the booking of the Tree Top Adventure (“TTA”) Ropes Course (the “Ropes Course Activities”) in Snowdonia, North Wales.
1.2. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by TTA.
1.3. These Booking Terms and Conditions contain important information concerning participation by you and members of your party and, as such, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
1.4. TTA reserves the right to make changes to the Ropes Course Activities.
1.5. Any typographical, clerical or other error or omission in any booking confirmation or other documentation issued by TTA (including any electronic documentation) shall be subject to correction without any liability on the part of TTA.
1.6. TTA complies with the requirements of the Consumer Protection (Distance Selling) Regulations 2000.
2. Safety
2.1. There are some inherent risks associated with Ropes Course Activities. The Ropes Course Activities may be physically and emotionally challenging. All participants will receive appropriate training from an instructor prior to commencing the activities.
2.2. TTA reserves the right to refuse admittance to the Ropes Course Activities or to remove a participant from the Ropes Course Activities should it deem necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
2.3. All participants must be reasonably fit and healthy, a minimum of 1.3m tall (4ft 3in).
2.4. All participants are required to wear a full body safety harness and helmet provided by TTA and fitted by an instructor.
2.5. The Ropes Course Activities may be physically demanding and require a degree of agility, strength and stamina. If participants are in any doubt as to whether they should attempt the Ropes Course Activities they are advised to view the Ropes Course before booking. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others (including pregnancy).
2.6. All participants are required to act responsibly and courteously at all times and to respect other participants. TTA shall be entitled to prevent any person from undertaking or completing the Ropes Course Activities in the event of unsuitable behaviour by a participant.
2.7. Participants must be dressed appropriately (see clause 5) and TTA reserves the right to refuse admittance to the Ropes Course Activities by any participant who is not appropriately dressed.
2.8. The Ropes Course Activities will remain open in most weather conditions (but not in gales, lightning, heavy ice or snow).
2.9. No refunds or compensation will be payable by Tree Top Adventure in the event that any participant is not permitted to, or decides not to, undertake or complete the Ropes Course Activities for the reasons set out in this clause.
3. Booking Confirmation
3.1. No booking shall be deemed to have been accepted unless accepted in writing by TTA (this shall include TTA email confirmation of booking).
3.2. These Booking Terms and Conditions incorporate a TTA Acknowledgement of Risk Form. You and each member of your party over the age of 16 will be required to sign the Acknowledgement of Risk Form before being allowed to undertake the Ropes Course Activities. Those under the age of 16 shall only be permitted to partake if the Tree Top Adventure consent form is signed by a parent or legal guardian
3.3. You must advise TTA as soon as possible of any mistake in TTA booking confirmation. TTA shall take reasonable care to ensure that your and your party’s session commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Ropes Course Activities and no refunds or compensation will be payable in such circumstances.
4. Cancellations
4.1. You will be entitled to cancel your booking up to one week prior to activities. You shall be entitled to a full refund in the event of cancellation under this clause.
4.2. TTA shall be entitled to cancel your booking at any time. In the event that TTA decides to cancel your booking it will use reasonable measures to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation will be payable.
4.3. In the event that it proves necessary to close the Ropes Course Activities for reasons beyond the control of TTA and in circumstances where your party has commenced participation in the Ropes Course Activities, you shall not be entitled to any refund (in part or in whole).
In such circumstances TTA may, but will not be obliged to, offer alternative dates or times at no additional cost.
5. Clothing
5.1. It will be the responsibility of all participants to ensure that they are dressed appropriately and TTA advises participants to wear clothing appropriate for the weather conditions and which they do not mind being damaged. In particular the following restrictions will apply:
5.1.1. participants may not undertake the Ropes Course Activities in sandals or unlaced shoes (training shoes or walking boots are advised)
5.1.2. long hair must be tied back
5.1.3 scarves are not permitted to be worn
5.1.4. jewellery and body piercings must be removed or taped over
5.2. TTA will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Ropes Course Activities.
6. Price and Payment
6.1. Subject to any terms agreed in writing between TTA and you, our charges will be calculated at our current rates and payment in full shall be due at the time of booking. Payment may be made by debit or credit card either on line or by telephoning the booking line:
6.2 Prices are subject to change
7. Refunds
Payments made by debit or credit card will be refunded to the same card.
8. Liabilities
8.1. Except as otherwise provided in these Booking Terms and Conditions TTA shall not be responsible for the loss or damage to any property or to any person arising from the booking of or participation in the Ropes Course Activities.
8.2. Parking facilities are available at the site, and any vehicle and its contents is left at the owner’s risk.
8.3. Except as otherwise provided in these Booking Terms and Conditions any liability of TTA shall be limited to the refund of any charges paid to TTA.
8.4. Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of TTA in respect of death or personal injury caused by the negligence of TTA or of its employees, agents or contractors.
9. Miscellaneous
9.1. If any of these terms are determined to be illegal, invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall endure, remain in full force and continue to be binding and enforceable.
9.2. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
9.3. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
